Returns Policy
1. 30-DAY RETURN GUARANTEE
We want you to be completely satisfied with your purchase from Larmody. If for any reason you are not, we offer a 30-day return policy.
2. ELIGIBILITY CRITERIA
To be eligible for a return, your item must meet the following conditions:
- It must be in the same condition as when you received it.
- It must be unworn, unused, and with all original tags attached.
- It must be in its original packaging.
- You must provide the receipt or proof of purchase.
3. INITIATING A RETURN
To start a return, simply contact us at contact@larmody.com within 30 days of receiving your item. Please ensure you include your order details and reason for the return.
4. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, we will gladly provide a return and exchange within 30 days of purchase. Please provide photographic evidence of the issue when initiating the return process.
5. EXCHANGES
If you need to exchange an item due to damage, defect, or receiving the wrong product, we will promptly facilitate the exchange process for you. Simply notify us of the issue, and we'll arrange for a replacement to be sent.
6. REFUNDS
We stand behind the quality of our products and offer a 30-day refund policy. If you're not satisfied with your purchase, return the item to us, and we'll refund your payment upon receipt.
7. IMPORTANT NOTES
All returns must be authorized via email before sending the item back.
Please ensure the correct return address is provided by our customer service team.
Customers are responsible for return shipping costs and any associated customs duties.
Refunds are typically processed within 2-3 days, depending on the payment method.
8. CANCELLATION/CHANGES
If you need to cancel or make changes to your order, please contact us immediately. We strive to process orders quickly, but we'll do our best to accommodate your request if the order has not yet been packed or shipped.
9. SHIPPING COSTS
We do not provide return shipping labels. Customers are responsible for the shipping costs of returning items.
We appreciate your understanding and cooperation with our return policy. If you have any further questions or concerns, don't hesitate to reach out to our customer service team at contact@larmody.com.